Zapier: Send an SMS notification when WooCommerce order status changes
If you’re running an online store using WooCommerce, consider using this new Zapier SMS integration to help you automatically send SMS notifications to your customers when their order status changes.
This includes:
- Order confirmations
- Dispatch notifications
- Shipment notifications
- Arrival notifications
- Delivery failure notifications
What makes these notifications so important?
SMS notifications help provide a great customer experience—improving your customers' perception of your brand and products. Here are some interesting stats from a survey conducted by MyCustomer:
- 96% of shoppers would shop with a retailer again if the delivery experience was positive
- 82% of shoppers said it was important that retailers communicate every fulfilment and delivery stage
- 88% of shoppers track the status of their online order
- 45% of shoppers track their order status by SMS / phone
- 81% of shoppers track their order status 2-3 times during the fulfilment process
Benefits of SMS delivery notifications
- Improves your customer experience and retention. Notifications help improve customer satisfaction and build trust—encouraging your customers to come back for more.
- Reaches your customers quickly. SMS boasts a 98% open rate, and 90% of SMS messages are read within the first 3 minutes upon being received.
- Keeps your business on top of mind. Notifications get your brand in front of your customer’s eyes several times throughout the delivery journey.
- Primes your customers for future campaigns. Customers will naturally become more familiar with your text messages, making your next SMS marketing campaign more appealing.
- Gathers feedback. Add poll questions in one of your notifications to get feedback and include a coupon for their next purchase.
If you need help with this integration, feel free to contact us.
