Industry Verticals
SMS for Transportation
Ways that delivery companies, postal services, and transportation operators use text messaging to improve their customer experiences.
Who loves this?
Delivery companies, postal services, and transportation operators
Case Study
Company: Transport for NSW
Solutions: SMS Keyword Notifications
Sydney is a busy city with a large interconnected transportation system. They rely on multiple technology platforms to keep their transportation systems running smoothly. Bus services in congested cities have a global reputation for being the most unreliable source of transportation since it’s almost impossible to predict the flow of traffic. Thus, making it hard for you to get from point A to point B on schedule. To help commuters answer this unreliability question, they have implemented a real-time SMS service for all their bus stops.
Recommended SMS Services
2 Way SMS
- Use keywords to trigger popular requests and frequently asked questions (Ex: Transportation schedules and pricing questions)
Alerts
- Trip delays (Ex: Congestion and traffic alerts to take alternative routes)
- Road closures or major accidents
- Congestion and traffic alerts
- Extreme weather alerts
- Travel checkpoints to ensure timely arrivals
Reminders and Appointments
- Delivery confirmations
- Travel itinerary
- Important checklists
- Pick-up locations
Orders and Deliveries
- Status reports at every stage
- Delivery confirmations
- Invoicing
People Management
- Staff management
- Driver location
If you’re not already a Burst SMS customer, click here to sign up for a trial. As for all our lovely clients, we hope you found a new solution to help market your business. If you have any questions in regards to setting any of these services up, please don’t hesitate to contact us.